HDTC ACADEMY | Customer Service CBP™

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Customer Service CBP™

The CBP™ Customer Service Certification provides the foundation for quality customer service and focuses on building lifelong customer relationships by developing effective customer care strategies.

It provides guidelines for emerging technologies like Internet Chat. Additionally, this module uses various hands-on and interactive scenarios to develop the foundation customer care skills needed to provide excellence in service.

The "Customer Service" training program aims to prepare CBPTM trainees, especially those who have recently joined the workforce. It equips trainees with the principles, concepts, and basic methodologies in the field of professional customer service skills in business, while also refining their knowledge by introducing them to the latest practices in professional communication, including the following:

Defines potential customers
Develops professional behaviors in dealing with customers.
Identify various communication strategies
Identify types of customers
Provides strategies regarding dealing with different personalities
Practices exercises for stress control
Clarifies digital communication methods with customers.
Manages time effectively.
Provides the best services.
Ability to affectively persuade customers
Ability to anticipate customer needs and requirements.

Module 1: Introduction to Customer Service
Module 2: Customer Service: Communication Skills
Module 3: Customer Analysis: Knowing your customer
Module 4: Calming Upset Customers
Module 5: Telephone Customer Service
Module 6: Internet Customer Skills
Module 7: Time Management Strategies
Module 8: Stress Management Strategies

The CBP™ Professional-Customer Service certification is a powerful tool for advancing your career in customer service, offering a wide range of opportunities for growth and development in various industries.

This course is recommended for customer service professionals, service agents, front-line workers, managers, supervisors, and business professionals, who wish to specialize in the customer service business segment.

This course is designed for students who have little or no experience.

Earning the CBP™ Professional-Customer Service certification opens up numerous career opportunities and pathways for growth in the field of customer service.

This certification demonstrates your expertise and commitment to providing exceptional customer experiences, which is highly valued across various industries.

Some potential career paths and opportunities: