Customer Service CBP™
Overview:
The CBP™ Customer Service Certification provides the foundation for quality customer service and focuses on building lifelong customer relationships by developing effective customer care strategies.
It provides guidelines for emerging technologies like Internet Chat. Additionally, this module uses various hands-on and interactive scenarios to develop the foundation customer care skills needed to provide excellence in service.
Objectives:
The "Customer Service" training program aims to prepare CBPTM trainees, especially those who have recently joined the workforce. It equips trainees with the principles, concepts, and basic methodologies in the field of professional customer service skills in business, while also refining their knowledge by introducing them to the latest practices in professional communication, including the following:
- Defines potential customers
- Develops professional behaviors in dealing with customers.
- Identify various communication strategies
- Identify types of customers
- Provides strategies regarding dealing with different personalities
- Practices exercises for stress control
- Clarifies digital communication methods with customers.
- Manages time effectively.
- Provides the best services.
- Ability to affectively persuade customers
- Ability to anticipate customer needs and requirements.
Outlines:
- Module 1: Introduction to Customer Service
- Module 2: Customer Service: Communication Skills
- Module 3: Customer Analysis: Knowing your customer
- Module 4: Calming Upset Customers
- Module 5: Telephone Customer Service
- Module 6: Internet Customer Skills
- Module 7: Time Management Strategies
- Module 8: Stress Management Strategies
Outcomes and professional benefits:
The CBP™ Professional-Customer Service certification is a powerful tool for advancing your career in customer service, offering a wide range of opportunities for growth and development in various industries.
Target audience:
This course is recommended for customer service professionals, service agents, front-line workers, managers, supervisors, and business professionals, who wish to specialize in the customer service business segment.
Eligibility:
This course is designed for students who have little or no experience.
Why this certificate:
Earning the CBP™ Professional-Customer Service certification opens up numerous career opportunities and pathways for growth in the field of customer service.
This certification demonstrates your expertise and commitment to providing exceptional customer experiences, which is highly valued across various industries.
Career path and opportunities:
Some potential career paths and opportunities:
- Customer Service Representative
- Customer Service Supervisor
- Customer Service Manager
- Call Center Manager
- Client Relations Manager
- Customer Experience (CX) Specialist
- Technical Support Specialist
- Customer Success Manager
Exam details:
The exam follows this format:
- passing score: 70%.
- Duration: 2 hours
- Exam type: Multiple Choice
- Number of questions: 50
- Close Book
- Exam retake is subject to a fee.
