- Demonstrate a critical understanding of organizational structures, governance, and leadership theories to manage teams and drive performance effectively.
- Apply management and leadership principles to develop, lead, and motivate individuals and teams for sustained success in diverse organizational settings.
- Utilise project management methodologies and strategic planning skills to initiate, manage, and evaluate projects contributing to organizational objectives.
- Effectively plan, procure, and manage organizational resources to enhance efficiency, maintain financial control, and align with regulatory requirements.
- Assess and mitigate business risks through structured risk management frameworks to optimize business outcomes and ensure organizational resilience.
- Develop and implement customer experience strategies to foster a customer-centric culture that enhances satisfaction and business performance.
- Conduct independent management research and projects that drive innovation, problem-solving, and strategic decision-making in business environments.
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U501: Principles of Operational Leadership and Management in an Organisational Context
Being equipped with the knowledge, skills, and behaviors to manage and lead in a variety of
organizational settings are essential if an individual and their organization are to succeed.
Business outcomes are optimized when risks are identified and managed effectively. This unit has been designed to equip learners with an understanding of the scope and purpose of business risk management.
- U522 Managing the Customer Experience
Delivering an exceptional customer experience is a challenge that requires skill, commitment, and an in-depth understanding of customer needs.
- U524 Conducting a Management Project
Research into approaches to management and leadership can lead to dynamic results. Innovation, product development, performance improvement, change, customer service excellence, strategy, and problem-solving are just some of the results.
- Mid-level managers looking to enhance their leadership and strategic decision-making skills.
- Team leaders and supervisors responsible for managing remote, cross-functional, or multidisciplinary teams.
- Aspiring managers and professionals seeking career progression into leadership roles.
- HR, operations, and project management professionals aiming to improve team performance and organizational effectiveness.
- Entrepreneurs and business owners who want to develop strong management capabilities to drive business success.
The Chartered Management Institute (CMI)
