Key skills measured in the ITIL4 Managing Professional Certification exams are:
- Understanding the role of risk and risk management in DPI
- Understanding the concepts of mutual readiness and maturity
- Understanding the differences between value streams and practices
- Understanding key transition, on-boarding, and off-boarding activities
- Understand the importance of the ITIL guiding principles for delivering high-velocity IT
- Understanding the use and value of information and technology across the service value system
ITIL 4 Managing Professional (ITIL MP) is a stream of four modules that are part of ITIL 4, the next evolution of ITIL.
The four modules are:
- ITIL 4 Specialist: Create, Deliver and Support
- ITIL 4 Specialist: Drive Stakeholder Value
- ITIL 4 Specialist: High-velocity IT
- ITIL 4 Strategist: Direct, Plan and Improve.
- ITIL Direct Plan & Improve can support you in creating an evolving IT organization with a strong and effective strategic direction.
- ITIL DPI equips you with the skills to control, influence, and inspire others to work in a desired way and create effective, high-performing IT and digital teams.
- ITIL Digital IT Strategy can help you create an appropriate digital strategy aligned with the wider business goals.
- ITIL DITS prepares you and your organization for the digital future.
- ITIL Direct Plan & Improve can support you in creating an evolving IT organization with a strong and effective strategic direction.
- ITIL DPI equips you with the skills to control, influence, and inspire others to work in a desired way and create effective, high-performing IT and digital teams.
- ITIL Digital IT Strategy can help you create an appropriate digital strategy aligned with the wider business goals.
- ITIL DITS prepares you and your organization for the digital future.
The ITIL® 4 Foundation certificate is the prerequisite for our ITIL® 4 Managing Professional (MP) package.
- Because ITIL is a 'framework', it is meant to be adapted to balance between theory and business needs. It therefore suits companies across a wide range of industries, including retail, finance, entertainment, technology, and life science.
- ITIL can also be adapted to the size of the company and organizational structure; it can become a true strategic asset to the business it supports - reducing costs, assessing resources, and improving customer satisfaction.
- Becoming ITIL-certified will make you a valuable resource. It will teach you to understand the language of ITIL - known by professionals worldwide - and will increase your standing in the IT community. ITIL is not about following a rigid set of rules, but instead, is about enabling you to use your common sense to give you an adaptable and flexible framework for managing IT services.
- ITIL creates an understanding between IT staff, contractors, suppliers, and users within the business, by creating a common approach and language towards IT services.
- Business Relationship Manager
- Supplier Relationship Manager
- Technology-facing Roles
- Incident Manager
- Change Manager
- Project Manager
- Systems Developer
- Systems Support
- Exam duration: 90 minutes
- the multiple-choice exam
- Number of marks: 40 marks There are 40 questions, each worth 1 mark.
- Provisional Pass: mark 28 marks You will need to get 28 questions correct (70%) to pass the exam.
Axelos - Global Best Practice
