ITIL4 Managing Professional

The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT enabled services, teams and workflows.

The ITIL 4 Managing Professional Transition qualification is intended to allow candidates of the previous iteration of ITIL the opportunity for a straightforward transition to ITIL 4 to achieve the designation of ITIL 4 Managing Professional. It shall also provide candidates with an understanding of the new ITIL 4 Foundation concepts and definitions, including the key differences between the previous iteration of ITIL and ITIL 4 and how they can be practically applied. Finally, it is intended to provide candidates with an understanding of the key elements from each of the four ITIL Managing Professional (MP) modules: Create, Deliver & Support, Drive Stakeholder Value, High-Velocity IT, and Direct, Plan & Improve, as well as ITIL 4 Foundation.

Key skills measured in the ITIL4 Managing Professional Certification exams are:

• Understanding the role of risk and risk management in DPI
• Understanding the concepts of mutual readiness and maturity
• Understanding the differences between value streams and practices
• Understanding key transition, on-boarding, and off-boarding activities
• Understand the importance of the ITIL guiding principles for delivering high-velocity IT
• Understanding the use and value of information and technology across the service value system

ITIL 4 Managing Professional (ITIL MP) is a stream of four modules that are part of ITIL 4, the next evolution of ITIL.

The four modules are:

• ITIL 4 Specialist: Create, Deliver and Support
• ITIL 4 Specialist: Drive Stakeholder Value
• ITIL 4 Specialist: High-velocity IT
• ITIL 4 Strategist: Direct, Plan and Improve.

• ITIL Direct Plan & Improve can support you in creating an evolving IT organization with a strong and effective strategic direction.
• ITIL DPI equips you with the skills to control, influence, and inspire others to work in a desired way and create effective, high-performing IT and digital teams.
• ITIL Digital IT Strategy can help you create an appropriate digital strategy aligned with the wider business goals.
• ITIL DITS prepares you and your organization for the digital future.

• ITIL Direct Plan & Improve can support you in creating an evolving IT organization with a strong and effective strategic direction.
• ITIL DPI equips you with the skills to control, influence, and inspire others to work in a desired way and create effective, high-performing IT and digital teams.
• ITIL Digital IT Strategy can help you create an appropriate digital strategy aligned with the wider business goals.
• ITIL DITS prepares you and your organization for the digital future.

The ITIL® 4 Foundation certificate is the prerequisite for our ITIL® 4 Managing Professional (MP) package.

• Because ITIL is a 'framework', it is meant to be adapted to balance between theory and business needs. It therefore suits companies across a wide range of industries, including retail, finance, entertainment, technology, and life science.
• ITIL can also be adapted to the size of the company and organizational structure; it can become a true strategic asset to the business it supports - reducing costs, assessing resources, and improving customer satisfaction.
• Becoming ITIL-certified will make you a valuable resource. It will teach you to understand the language of ITIL - known by professionals worldwide - and will increase your standing in the IT community. ITIL is not about following a rigid set of rules, but instead, is about enabling you to use your common sense to give you an adaptable and flexible framework for managing IT services.
• ITIL creates an understanding between IT staff, contractors, suppliers, and users within the business, by creating a common approach and language towards IT services.

• Business Relationship Manager
• Supplier Relationship Manager
• Technology-facing Roles
• Incident Manager
• Change Manager
• Project Manager
• Systems Developer
• Systems Support

• Exam duration: 90 minutes
• the multiple-choice exam
• Number of marks: 40 marks There are 40 questions, each worth 1 mark.
• Provisional Pass: mark 28 marks You will need to get 28 questions correct (70%) to pass the exam.