ITIL4 Foundation
Overview:
The ITIL 4 Foundation certification provides an introduction to the ITIL 4 Framework. It enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
Objectives:
In this course, you will:
- Explaining ITIL 4, Service Value System, Guiding Principles, Continual Improvement, and other components
- Understand ITIL 4, its components, and how they work together and separately.
- Explain the activities of practices like Service Desk, Incident Management, Service Request...
- ITIL 4 Implementation in Your Organization
- Understand ITIL4 Foundation with continuous improvement.
- Establish a Value Stream to Create a New Service
Outlines:
ITIL 4 OVERVIEW
- Introduction to ITIL
- Key Concepts of ITIL
The ITIL Framework
- The Four Dimensions of Service Management
- The ITIL Service Value System
The ITIL Guiding Principles
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Optimize and Automate
THE ITIL SERVICE VALUE SYSTEM (SVS)
- Governance
- The Service Value Chain
- Continual Improvement
Key ITIL Practices
- Continual Improvement
- Service Level Management
- Change Control
- Incident Management
- Service Request Management
- Service Desk
- Problem Management
Other ITIL Practices
- General Management Practices
- Service Management Practices
- Technical Management Practices
Outcomes and professional benefits:
ITIL certifications add a great deal of value to your profile, improving your earning potential and act as a testament to your skillset.
It is recommended that you opt for our ITIL training, which helps you clear the ITIL certification exam and ultimately enhances your career prospects.
Target audience:
ITIL 4 Foundation is beneficial for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.
Eligibility:
Given its foundational nature, there are no prerequisites to take the exam.
Why this certificate:
- Global recognition
- Enhanced job opportunities
- Improved service management skills
- Better alignment with business needs
- Higher salary potential
- Foundation for advanced certifications
Career path and opportunities:
- IT Specialist Change Management
- IT Operations Specialist
- IT Development Manager
- IT Service Operations Manager
- IT Team Leader
- Chief Digital Officer
- IT Project Manager
- Transformation Manager
- IT Service Manager
- Digital Product Manager
Exam details:
- 40 questions
- Multiple choice
- 26 out of 40 marks required to pass (65%)
- 60 minutes
- Closed book.
Please note: The CISM exam is only available in English
